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NAPUA Privacy Policy

Last Updated: [January 2nd, 2026]

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The North American Private Utility Association ("NAPUA", "we", "our", or "us") is committed to protecting the privacy of our members, website visitors, training participants, and all individuals who interact with our organization. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, become a member, participate in committees, or communicate with us.

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By using this website or submitting information to NAPUA, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We collect information in the following ways:

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1.1 Information You Provide to Us

This includes information you voluntarily submit, such as:

  • Name

  • Email address

  • Phone number

  • Company or organizational affiliation

  • Mailing address

  • Membership application details

  • Committee participation information

  • Training registration and course progress

  • Payment information during membership or event purchases (processed securely by third-party payment providers)

  • Messages submitted through contact forms or email

 

1.2 Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages viewed

  • Time spent on the site

  • General location data

  • Cookies or similar tracking technologies

  • Behavioral analytics used to improve website functionality

 

1.3 Payment Information

NAPUA does not store credit card numbers.

 

Payments are securely processed through Wix Payments or other compliant third-party processors.

 

2. How We Use Your Information

NAPUA uses the information we collect for purposes that support our mission, including:

  • Managing membership accounts

  • Providing training, certifications, and course access

  • Communicating about committees, events, and organizational updates

  • Responding to inquiries and providing support

  • Processing payments for memberships, training, and events

  • Improving our website and services

  • Maintaining records for non-profit compliance and administration

  • Sending newsletters, member updates, and safety resources

  • Enhancing the user experience

 

3. Sharing of Information

NAPUA does not sell, rent, or commercially share your information.

 

We may share information only under the following circumstances:

 

3.1 Service Providers

With trusted third-party vendors who assist with:

  • Website hosting and security

  • Payment processing

  • Email communication

  • Learning management systems

  • Data storage and backup

These service providers are only permitted to use your information to support NAPUA operations.

 

3.2 Committee Participation

If you join a NAPUA committee, members of that committee may view your:

  • Name

  • Email

  • Organization (if provided)

 

3.3 Legal Requirements

We may disclose information when required to comply with:

  • Laws or regulations

  • Court orders or legal processes

  • Requests from authorized government bodies

 

4. Data Security

NAPUA takes data security seriously and uses reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse.

However, no method of online transmission is completely secure, and we cannot guarantee absolute security.

 

5. Data Retention

We retain personal information only as long as necessary for:

  • Membership administration

  • Legal compliance

  • Financial recordkeeping

  • Training and certification verification

  • Organizational operations

You may request deletion of your data as outlined below.

 

6. Your Rights

Depending on your location, you may have the right to:

  • Access the information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your personal data

  • Opt out of marketing communications

  • Request a copy of your personal information

  • Withdraw consent where applicable

To exercise these rights, email us at info@napua.org.

 

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Analyze usage patterns

  • Personalize content

  • Enhance the user experience

You may disable cookies through your browser settings, but some features may not function properly.

 

8. Email Communications

By providing your email, you consent to receiving communications from NAPUA, including:

  • Membership updates

  • Training notifications

  • Committee invitations

  • Safety resources

  • Event announcements

You may unsubscribe from marketing emails at any time.

Transactional emails (membership renewals, receipts, confirmations) cannot be unsubscribed from.

 

9. Third-Party Links

Our website may link to third-party sites or social media platforms. NAPUA is not responsible for the privacy practices of external websites. We encourage you to review their policies before submitting information.

 

10. Children’s Privacy

NAPUA does not knowingly collect information from individuals under the age of 18. If we learn that a minor has submitted information, we will delete it promptly.

 

11. International Visitors

NAPUA operates in the United States.
If you access our website from outside the U.S., you consent to the processing of your information in accordance with U.S. laws.

 

12. Updates to This Policy

NAPUA may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website indicates acceptance of any changes.

 

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

 

North American Private Utility Association (NAPUA)
Email: info@napua.org
Address: 1301 Justin Road, Suite 246, Lewisville, Texas, 75077

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