NAPUA Payments / Refund Policy
Last Updated: [January 2nd, 2026]
This Payment and Refunds Policy explains how the North American Private Utility Association (NAPUA) handles payments, membership fees, training purchases, event registrations, and refund requests. By completing a transaction on this website, you agree to the terms outlined below.
1. Membership Fees
Membership fees support the ongoing operations, programs, and development of NAPUA. Because membership provides immediate value and access to resources, membership fees are generally non refundable.
Refund considerations may be made only when:
• A duplicate membership payment has been submitted
• A payment error has occurred
Requests should be submitted in writing to info@napua.org within thirty days of the transaction.
Membership access is active for the full term purchased unless cancelled or terminated for violation of the Terms of Use.
2. Training Programs and Course Purchases
NAPUA may offer training programs, certification modules, digital materials, or online learning experiences. These items are considered digital products or services.
Refunds for training purchases are generally not provided once access has been granted. This includes:
• Online courses
• Digital downloads
• Course materials
• Certification content
Refunds may be considered when:
• A duplicate payment has been submitted
• A technical issue prevents access and cannot be resolved
• The wrong product has been purchased
All refund requests for training programs should be sent to info@napua.org.
3. Event Registrations
Event registration fees are used to secure venues, instructors, and program resources. For this reason, event fees are generally non refundable.
NAPUA may offer the following options when a registrant cannot attend:
• Transfer the registration to another individual
• Apply the fee toward a future event of equal or lesser value
• Provide a credit on a case by case basis
If NAPUA cancels an event, registrants will receive a full refund or credit.
4. Payment Processing
All payments are securely processed through Wix Payments or other approved third party providers. NAPUA does not store credit card numbers or sensitive payment information.
Payment methods accepted may include:
• Credit cards
• Debit cards
• Digital wallet services
By submitting a payment, you agree to the terms, fees, and processing rules of the payment provider.
5. Chargebacks and Disputes
Members and purchasers are encouraged to contact NAPUA before initiating a chargeback. Most issues are easily resolved through direct communication.
Chargebacks that occur after access has been granted to memberships, training programs, or digital materials may result in suspension of services until the matter is resolved.
6. Contact Information
North American Private Utility Association (NAPUA)
Email: info@napua.org
Address: 1301 Justin Road, Suite 246, Lewisville, Texas, 75077